Returns & Exchanges
At Moho Animation Software, we want to ensure you have the best tools for your creative journey; if you are not satisfied with your purchase, you can request a return within 30 days of delivery.
Initiate Request
Contact our support team within 30 days of purchase with your order number and reason for return to receive a Return Merchandise Authorization (RMA).
Deactivate Software
For digital licenses, ensure all active installations are deactivated from your hardware to verify the license key is ready for revocation.
Verify Eligibility
Our team will review your account usage and hardware compatibility logs to ensure the return meets our digital and physical product guidelines.
Receive Refund
Once your deactivation is confirmed or physical goods are received, a refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing